Last updated: September 2025
Reflections Play Therapy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://reflectionsplaytherapy.co.uk/.
Reflections Play Therapy is a therapy service based in the United Kingdom. Our website is built and maintained with technical support from DACCAA Ltd (sometimes presented under the trading name Spannr.dev).
We may collect and process the following categories of personal data:
When you submit an enquiry through our website form, the information you provide is sent to Reflections Play Therapy so that we can respond to your enquiry.
Our website forms are provided by DACCAA Ltd, which may also be presented under the trading name Spannr.dev. DACCAA Ltd may temporarily review the content of your initial form submission to ensure that the system is working correctly and to troubleshoot any technical issues. Any follow-up communications after your initial enquiry are not accessible to DACCAA Ltd and remain private within our own email system.
DACCAA Ltd may also retain a copy of your initial enquiry indefinitely in secure archives. This retention is carried out for the purposes of abuse prevention, system integrity, and record-keeping. Based on the information received, DACCAA Ltd may restrict or block certain email addresses or domains through the Spannr.dev Global Protection Network, which prevents identified abusive sources from submitting forms across any website using Spannr.dev.
DACCAA Ltd also reserves the right to use the content of the main message (excluding personal identifiers where reasonably possible) to train and improve automated systems, including artificial intelligence models, to detect spam and fraud. This processing is not currently undertaken but may be implemented in the future.
We ask that you only include information necessary for your enquiry and avoid submitting sensitive or special category personal data unless strictly required.
The lawful basis relied upon for this processing is legitimate interests: ensuring that our enquiry system functions properly, protecting against abuse and fraudulent use, and enabling us to respond effectively to enquiries.
Retention of your enquiry by Reflections Play Therapy is separate from the above. We will keep a copy of your enquiry for as long as necessary to handle your request and in accordance with our own data retention policies.
We use your information for the following purposes:
We process your personal data under the following lawful bases, as defined under UK GDPR:
We will not sell or rent your personal data to third parties. We may share your information with trusted service providers, such as DACCAA Ltd, for technical and hosting purposes. We may also share information where required by law or regulation, or to protect our rights and security.
Our website is hosted using Cloudflare services, which may involve data transfers outside the UK. Cloudflare is certified under appropriate frameworks to ensure adequate protection of your data.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. DACCAA Ltd may retain technical records and initial enquiry submissions indefinitely, as explained above.
You have rights under data protection law, including the right to:
To exercise these rights, please contact us using the details below.
We use cookies and similar technologies on our website. Cookies are small text files that help us improve your browsing experience, understand how the site is used, and ensure that essential functionality works correctly.
Cookie consent is managed through Spannr.dev, a service operated by DACCAA Ltd. When you first visit our site, a cookie banner will appear, allowing you to manage your preferences. Certain cookies are strictly necessary for the site to function and cannot be disabled. Other categories, such as analytics, will only be set with your consent.
We use Google Analytics to collect anonymous statistics about how visitors interact with our website. This helps us improve content and usability. Data collected may include your IP address (anonymised where possible), device type, and browsing behaviour.
You can adjust your preferences at any time via the cookie consent banner or through your browser settings. For more information on Google Analytics and how to opt out, please visit: https://tools.google.com/dlpage/gaoptout.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no internet-based service can be guaranteed as 100% secure.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Reflections Play Therapy
Email: [email protected]
Website: https://reflectionsplaytherapy.co.uk/
If you are unhappy with how we have handled your data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.